INFRASTRUCTURE MANAGEMENT SERVICES

Overview

As businesses grow, dependency on technology continues to increase. Realizing optimal value from IT investments is a key challenge which CIOS and CTOs worldwide face. Our experience in infrastructure management enables us to identify the technology components that customers require and ensure that weinfra provide end-to-end solutions to our customers. We provide comprehensive infrastructure solutions that drive reliability and efficiency while you remain in control and offer secure and effective command center, data center, service desk and desktop support that keeps pace with changing needs.
Our best-in-class teams of IT professionals have worked with some of the leading names in the business and having understood their requirements, they cater to their various service requirements with efficiency and excellence. They have the knowledge, ability and maturity to ensure that customers’ business efficiency is never compromised and that sets Logus apart as the preferred IT Infrastructure Management partner for all these organizations.

Full Outsourcing

When your focus is on your organization’s success for which your IT setup becomes an enabler it is better to trust experts to manage your IT while you focus on your core business. As a model, organizations which have opted for full outsourcing experience a sense of freedom – freedom from day-to-day technical hassles derived from the comfort that it is being managed efficiently. Full outsourcing would include management of Technical, Call, Service Desks along with management of partner organizations.Read Airvana case study

Data center Management

As an exclusive service offering, we offer remote and onsite data center management. By monitoring, troubleshooting and managing IT and data center equipment, customers are assured that the backbone of their IT infrastructure is being monitored 24/7. The data center is equivalent to the nerve center of the company’s IT department and we are recognized for our efficient management of data centers for leading organizations.
By providing data center management services to customers, we have proved to be a beneficial partner across different industry segments

Systems Management

We provide enterprise-wide administration of distributed systems. While systems management is closely linked to network management, we also offer this as an exclusive service or as a combined offering along with network management. Our systems management service includes:

  • Hardware inventories.
  • Server availability monitoring and metrics.
  • Software inventory and installation.
  • Anti-virus and anti-malware management.
  • Capacity monitoring.
  • Security management.
  • Storage management.
Remote Infrastructure Management

Staff augmentation is a buzzword which more and more efficiency conscious organizations are opting for as preferred solutions. Logus’s policy on Infrastructure Management is extremely flexible and provides customers with both SLA and non-SLA options. SLA’s (Service Level Agreements) are provided in cases where the onus of complete management of the infrastructure rests with us while SLAs do not come into effect where companies are only looking at staff augmentation.

Systems and Platform enabling

System enablers contain information necessary for newer computers to start up. Every Mac Operating System requires a unique System Enabler and we remain up-to-date with the latest enablers as soon as they are released to ensure that our customers get an end-to-end solution from us, which is up and running with minimal intervention from their side. Our engineering team can work on different types of email servers including Linux clients.
Data Integration is one of our key offerings to customers and we are skilled in using Informatica which is the world’s number one independent leader in data integration software. Sun’s Solaris Operating System is the preferred OS for some customers which is why we have the knowledge to provide this OS to customers. Innovative companies see the advantages of multi platform virtual solutions. We build end-to-end datacenters using VMware virtualization platforms to ensure that customers maximize on available resources, applications and servers. Thus, to summarize, as part of our systems and platform enabling capability we offer implementation and management of different servers, exchanges, operating systems, email and thin clients and database management along with security and performance enhancing solutions

End User & Branch Management

Sometimes it is the nitty gritty tasks which prove cumbersome and difficult to manage, which is why we specialize in providing our customers with complete management of end user and branch experiences. Since end users are the final customers and branches are the actual customer enablers, efficient IT operations are required in these areas. However, sometimes, branches could experience breakdowns and the internal IT personnel may not be in a position to offer servicing resulting in delays which can prove expensive. Our branch management service ensures that our engineers will ensure efficiency with minimal delays and increased performance

Managed Services

Day-to-day efficient functioning of organizations require improved IT operations which in turn need monitoring, responsiveness and technical acumen to tackle issues. Managed Services would entail complete responsibility to ensure backup, storage, network monitoring, user management, systems management and software maintenance.

Help Desk Support

The goal of IT Help Desks and tech support centers is to provide product information, product use information, and technical assistance accessible 24 hours a day, 7 days a week. This role is expanding as firms seek to outsource a greater breadth of solutions to a fewer number of service providers. The Help Desk has now become a hub of the enterprise, delivering greater value to the business as a whole. We offer IT helpdesk management to cover the entire spectrum of superior technical support services that helps your business stay ahead of the competition.

Differentiator – Dynamic access to innovation

Reduced operational cost and complexity with breakthrough productivity is our focus when we assess customer requirements. With an integrated end-to-end resiliency and security framework, we ensure that our customer’s critical data is safeguarded while we prepare for the risks posed by a connected and collaborative world. From resource augmentation to complete outsourcing, we offer flexible solutions to ensure that we are well aligned with our customers’ business goal. Using Service Level Agreements for our end-to-end outsourcing contracts, we ensure that our customers benefit from minimized supervision with maximized benefits (Please note that SLAs are limited to full outsourcing contracts and do not come into effect for resource augmentation services).