SITUATIONS WHERE OUR MANAGED IT SUPPORT CAN HELP
You may need our managed IT support services in the following situations:
Your IT infrastructure is managed by different vendors and you have concerns about service coverage gaps that lead to high IT risks. You’re looking for a vendor who will ensure full coverage of all daily IT management tasks at an affordable cost.
IT Infrastructure Consulting
We define IT issues you are concerned about and the business objectives you want to achieve. We analyze the current state of your IT infrastructure, i.e., its applications, enterprise systems, cloud solutions, servers, etc. We determine the relevant technologies you may need to adopt to achieve the set business goals. Applying our ITSM experience, we help you achieve competitive advantage and viability with a full cycle of IT support services we offer – from designing your IT infrastructure to building, migrating and optimizing your workloads.
Help Desk Support
We assist you in managing both your internal applications and software you offer to your clients. We handle software issues varying in complexity – from password resetting to the code-level investigation of issues. With 3 IT help desk support levels we provide, you don’t need to arrange an in-house support team but still can be sure that your applications are managed properly and concerns of your users are timely addressed.
IT Environment Administration
We manage and maintain the operability of your data systems, network components, and applications. Log-Us’s IT infrastructure administrators ensure:
• User administration.
• Software configuration.
• Regular software updates, and more.
IT infrastructure monitoring
To predict and promptly detect issues related to the performance of your IT environment and its components, we configure and use appropriate monitoring tools (e.g., Sift 24, Zabbix, Nagios). Our IT administrators can constantly monitor all components of your on-premises or cloud-based environments, including servers, applications, data storage, virtual machines, and provide you with regular reporting on your IT infrastructure performance and resource utilization.
To achieve higher IT operations efficiency, we integrate IT infrastructure monitoring tools with ITSM tools. As a result, we get the increased visibility into the IT environment, reduced service restoration time and an automated ticketing process.
IT Issues Troubleshooting
We address the issues related to the operability of your servers and end-user devices following the next steps.
IT Infrastructure Evolution
Log-Us pays due attention to the support of the growth and evolution of your IT infrastructure. Our team is eager to:
COOPERATION MODELS WE OFFER
We tailor our IT support services depending on the level of involvement you expect from us:
Complete managed IT support
In terms of complete managed IT support, our team takes the whole responsibility for keeping your IT infrastructure reliable, maintaining your network performance, managing your virtualized environments, and ensuring a high level of your IT infrastructure cybersecurity with the efforts of our expert information security team.
Co-managed IT support
If you opt for a co-managed cooperation model, we efficiently align our efforts with your internal IT infrastructure department or, for example, third-party cloud or security specialists and are ready to constantly cooperate with them in adjusting SLOs, improving risk management processes, administering and maintaining software and hardware operability.